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Simple answers to frequent questions
Learn more about Good MDs


Frequently asked questions
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  • Our service uses technology to bridge the gap between the internet and an in-person doctor visit for most medical issues. Our platform is designed to make quality healthcare accessible and convenient for patients.

  • is not a substitute for a doctor’s visit. We are committed to providing sound medical care based on the information that you provide. For emergency situations, we recommend that you visit a physician.

  • Our platform is fully HIPAA compliant, your data is encrypted to keep your records safe and secure.

  • You answer health questions online from your smartphone or computer, one of our licensed medical provider will review and if it’s safe to they will send you treatment for minor illness, prescriptions refills & affordable Lab tests.

  • works exclusively with board certified doctors who are required to complete background checks along with a screening test. We are committed to delivering the highest quality of care.

  • You will receive an email notification confirming that your case has been received and an email notification when your prescription is ready to be picked up at your pharmacy.

  • Because patients are not physically present in the office for treatment, there are some conditions that our healthcare professionals do not treat. We have to be careful to ensure all of our patients receive safe, appropriate treatments. For this reason, we cannot treat emergencies, complex healthcare situations, or minors under the age of 18. In the event that we are unable to offer the necessary treatment, your consultation fee will be refunded.

  • We are! You can submit your consultation forms and chat with us online at any time. If we give you a prescription, you can pick it up as soon as your pharmacy of choice opens. Regardless of the time of day your consultation is completed and approved, we will send your prescription to the pharmacy right away.

  • All of our services are offered at a low cost, so we do not accept any medical insurance benefits or process claims. However, your medical insurance can be used to pay for prescriptions, testing in the lab, and imaging services.

  • Simply send us an email or complete our simple contact form. We’ll refund the amount of your consultation fee if we cannot p