Skip to main content
Privacy Policy

GoodMDs, Inc.

GoodMDs, Inc. (“GoodMDs”) is committed to providing our product and service users with clear and concise information regarding our privacy policy and practices. This Privacy Policy describes in detail our policy and practices regarding the collection, use, and disclosure of user information by the GoodMDs family of companies, products, and services. By accessing our websites or utilizing our products and services, you consent to the information collection and handling practices outlined in this policy.

Information Collection

GoodMDs may collect various types of information, both personal and anonymous, through our products, services, and websites. The information is gathered from your usage of our products and services, as well as from your entry of information on our websites. This collected information consists of two basic types of data: 1) personal information and 2) non-personal information.

Personal information is information that can be used to uniquely identify you as an individual or contact you directly. This may include contact information such as your name, address, telephone number, and email address. For certain financial, health, or credit-based products and services, personal information may also include sensitive data such as payment data, credit records, social security numbers, date of birth, and account numbers. Personal information is only collected based upon your choice to provide it to GoodMDs through our products, services, and websites. You have the option to choose not to provide personal information to us; however, the lack of such personal information will typically prevent GoodMDs from providing the requested products or services to you.

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
Non-personal information is general information that does not permit direct association with you as an individual. When you browse GoodMDs websites, we may automatically collect non-personal information such as your IP address, device information, browser, internet connection speed, past web pages visited, and your link selections on our various website pages. This information may be used to: (1) manage and protect our websites, products, services, and users from fraudulent, abusive, or unlawful uses; and (2) help us research, develop, and improve our websites, products, and services. This type of information may also be aggregated or otherwise rendered anonymous for business and marketing uses by us or by third parties.

Information Disclosure

Except as explained in this Privacy Policy, GoodMDs does not sell, license, or share our users’ information outside the GoodMDs family of companies without the consent and authorization of the user whose information will be shared.

We may share your information within the GoodMDs family of companies, products, and services for operational and marketing purposes. The GoodMDs companies that access your information will do so in conformity with the practices described in this Privacy Policy. Sharing this information allows GoodMDs to provide you with the best customer service experience possible, provide you with the services you have ordered or requested, and notify you of the latest information regarding new or enhanced products, services, and promotions. GoodMDs may periodically send offers, promotions, and updates regarding GoodMDs products and services to current and potential users via e-mail. Every marketing e-mail GoodMDs sends contains instructions and procedures allowing you to opt out of additional marketing e-mails for that product or service.

In some circumstances, we use third-party companies, agents, and contractors to perform services on our behalf, such as website optimization, email distribution, processing credit card transactions, infrastructure and IT services, background screening, and other data analysis, processing, or handling functions. In the course of engaging these third party services, GoodMDs only shares your information to the extent reasonably necessary for the third party to perform the requested services on our behalf. We do not permit these third parties to use or disclose your personal information except for the purpose of providing the services we request of them.

GoodMDs also reserves the right to disclose user information if we reasonably believe that such disclosure is necessary to (1) satisfy any applicable legal or regulatory requirement, (2) to respond to a governmental request, as required by law such as to comply with a subpoena, or similar legal process (3) enforce GoodMDs Terms of Use or investigate potential violations thereof, (4) to protect against fraudulent, malicious, abusive, unauthorized or unlawful use of GoodMDs products, services, and websites, or (5) to protect our rights or property, or the safety or security of our customers, employees or data.

If GoodMDs enters into any business transition, restructuring, merger, sale, or other transferring of assets, we reserve the right to transfer user information, including all personal information, as part of or in connection with the transaction. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Electronic Protected Health Information (ePHI)

GoodMDs is committed to protecting the privacy of ePHI received from our users in accordance with the requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). GoodMDs will not use or disclose user ePHI except as authorized by the user in accordance with the product, service, or website terms or as required by law.

Cookies, Web Beacons, and Other Technologies

When you access our websites, products, and services, GoodMDs servers may place small text files (“cookies”) on your computer for recordkeeping purposes. Among other things, cookies enable GoodMDs to gather information about your activity on our websites, products, and services for the purposes of improving your online experience, remembering your preferences and settings, delivering advertising to match your preferences and interests, and for other similar customization purposes.

In addition to cookies, GoodMDs may utilize web beacons, clear gifs, or other technologies built into our websites, products and services to gather information on how users interact with and utilize various features. These technologies can help personalize your GoodMDs usage experience and help associate your interactions with our products and services to other information within your account. For example, these technologies can identify popular pages, viewing patterns, click-through, conversion rates, and other information that can be used to improve, monitor, and operate our websites, products, and services.

Most internet browsers provide controls that allow users to manage or disable the placement and usage of cookies on their computer. Please note that disabling cookies may deactivate or otherwise restrict certain features on GoodMDs websites, products, and services. To opt out of any behavioral advertising and tracking cookies, please go to to submit your do not track request.

Third Party Advertisements and Links to Other Sites

Certain GoodMDs websites may include third party advertisements and links to other websites. These linked websites are operated by unaffiliated third parties that have separate and independent privacy statements, terms of use, and related notices or disclosures regarding information handling practices. Third party advertisers may also utilize cookies, web beacons, and similar technologies to collect information regarding your website interactions and activities. These third party technologies may be utilized by those entities to provided targeted advertising and web links based upon your activities and preferences. If you choose to interact with specific advertisers who advertise on our sites, the information you provide to them is subject to the conditions of their specific privacy policies and in no way covered by the practices described in this policy. GoodMDs cannot be responsible for the information handling practices of independent parties and encourages you to review their practices prior to information disclosure.

Social Media Integration

GoodMDs websites, products, and services may include the option of integration through third party social networking sites and related social media plug-ins or applications. When you integrate or link our websites, products, and services with your social media applications (e.g., Facebook, LinkedIn, Instagram, Google+, etc.), you authorize GoodMDs to have access to certain information from your social media profile (e.g., name, e-mail address, photo, gender, birthday, location, your list of friends, comments, etc.) to deliver the content or as part of the operation of the integrated application. We may also obtain non-personally identifiable information (e.g., content viewed, advertising viewed, etc.) from your interaction with our integrated content.

By choosing to integrate GoodMDs websites, product, and services with social media applications, you consent to the use of this information in accordance with our privacy policy. When you provide personal information to us through an integrated application, it may be publicly viewed by other members of these sites and GoodMDs cannot prevent further use of the information by independent third parties. For more information about how social networking sites handle your personal information and available privacy settings, please refer to their privacy policies and terms of use.

Mobile Applications and Location-based Services

Certain GoodMDs websites, products, and services offer mobile applications for access via smartphones and tablet devices. These applications are subject to the information handling practices outlined in this policy.

GoodMDs mobile applications may include the option to provide you with helpful information based on where you are. To provide such location-based services, GoodMDs may collect, use, and share precise location data, including the real-time geographic location of your mobile device. This location data is collected anonymously in a form that does not personally identify you and is solely used by GoodMDs to provide and improve location-based products and services. If you wish to deactivate this feature, you can disable the location services on your mobile device.

Information Security

GoodMDs implements and maintains physical, administrative, and technical safeguards designed to secure user information and prevent unauthorized access to or disclosure of that information. Under our security policies and practices, access to sensitive personal information is authorized only for those who have a business need for such access, and sensitive records are retained only as long as reasonably necessary for business or legal purposes. GoodMDs strives to protect the user information that we collect and store, however, no security program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose personal information. GoodMDs maintains security incident response policies and procedures to handle incidents involving unauthorized access to private information we collect or store.

Children’s Online Privacy

GoodMDs does not target children under the age of 13 for the collection of information online. Our products, services, and websites are not designed to attract the attention of persons under the age of 13.

Accessing and Updating Personal Information

In the event your personal information is determined to be outdated, incomplete, or inaccurate, you may access and update your information by logging into your GoodMDs product or service account. If you require verification that your requested changes have been completed, and such verification is not readily displayed in your product or service account, you may request confirmation at the email address listed below (See “Contact Us”).

California Privacy Rights – “Shine The Light” Requests

California Civil Code Section § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Your options for making such a request are listed below under “Contact Us.”

Privacy Policy Changes

As GoodMDs develops new products and services, updates or expands technologies, and develops new information uses, we reserve the right to update this Privacy Policy as necessary to reflect such changes. We recommend that you review this policy periodically for any changes that may have been made. Your continued use of GoodMDs products, services, and websites subsequent to any changes made after your initial consent means that you agree to be bound by those changes. The most current version of this Privacy Policy supersedes all previous versions.

Privacy PolicyWe pride ourselves in safeguarding your information. We do not sell or share your information with third parties that are not directly involved in your care.

  • Our doctors, medical assistants that are directly with your care at will have access to your medical and personal information as needed to complete payments, request labs, to provide follow-up care.
  • Electronic transmission may be compromised at no fault of due to illegal access beyond our security precautions.

Health Data

Personal health and medical data are separated by specific provisions and exemptions.

  • upholds all required regulations governing healthcare regulations which ensures that our medical records are secured.
  • To keep our consumers current, data such as product and service reviews by patients are available on

Payment Data

When payments are submitted online, your card data is processed based on the terms of financial regulations stipulated by the government which we adhere.

Patient Access to Data

Patients can access and update their personal profile and medical record by accessing their account.

Retention of Data

Patient data will be retained as required by law for healthcare providers. This is necessary to protect both patient and provider in case of legal proceedings. Patient’s account can be disables upon request.Your safety and privacy is our great concern. Please contact us immediately (email for any information if you feel your personal data has been compromise.

Informed Consents

The purpose of goodmds is to provide patients with access to health advice and treatment for specific diseases and/or ailments. Therefore, it is imperative that you provide us with accurate information. We also require you to confirm your individual identity in order to secure your personal and medical records.

How to confirm your identity:

When completing our consultation form, you will be required to submit the following:

  • Full First and Last Name
  • Date of Birth
  • Gender
  • Address
  • Telephone Number
  • Email
  • Physical and Billing Address

Additionally, you will be required to verify identify by providing an unexpired ID such as:

  • Driver’s License
  • State ID
  • Passport

Telemedicine  Services

Each consultation requires patients to complete a medical questionnaire. While completing the questionnaire, some options may prevent a patient from receiving services or treatments. Some exclusions include:

  • Signs and Symptoms that demonstrates a more serious condition
  • Some autoimmune illnesses or other long-term illnesses
  • Excessive prescription requests
  • Error in questionnaire
  • Based on the provider’s discretion

When telemedicine is not the suggested option, the patient will be advised to contact their physician or seek emergency treatment.goodmds follows industry standards to protect the Personal Information submitted by our patients during transmission and submission. These measures are in place to safeguard the security of patient’s information and to ensure that your choice to use our services does not compromise your information. We take strong precautions to protect data from loss, misuse, unauthorized access or disclosure, alteration or destruction.When orders are submitted with goodmds, we provide secure server software with end to end encryption with TLS 1.2 SSL before it is sent over the internet. Information is not shared outside the company without your permission. Inside the company, data is stored in password-controlled servers with limited access. Your Personal Information may be stored and processed in different sites or locations where goodmds or its subsidiaries is located. You also have a significant role in protecting your information. Other than SHL personnel that provide you with our services, no one can see or edit your personal information without knowing your username and password, so do not share these with others. The Personal Information we might request from you may include your name, address, email address, phone number and, if you are making a purchase of products or services, personal medical data and your billing/debit/credit card information. By way of example only, some situations in which we may request Personal Information include: when you register or continue as a guest to complete a consultation request to goodmds,  when you participate in a survey on our Website; or to when you wish to participate in one of our interactive forums, including video chat.As is true of most websites, we may gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information (which does not identify individual users) to analyze trends, to administer the Website, and to identify and solve hardware and software problems as they arise.We may use cookies on our Website to determine the number of unique visitors, to personalize your online experience, to identify returning visitors, and to provide you with messages of interest to you. Your browser may be set to reject all cookies. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar.We may use a third-party tracking service that uses cookies and log files to track non-personal information about visitors to our Website in the aggregate. We may also share non-personal information with third parties such as advertisers and partners. This non-personal, aggregate data is used to analyze trends, to track user movement around the Website, and to gather demographic information about how members, subscribers, and/or visitors use our website.

Contact Us

If you have any questions or concerns about the GoodMDs Privacy Policy or its implementation, you may contact us at or mail your written inquiry to:

GoodMDs, Inc.

Attn: Privacy (Legal)